It really bothers me when I call a company and they ask me to hold and never come back. There are a few reasons this happens. You could get trapped on the holding line for no reason. There can also be lazy workers who don’t care about their job and just put people on hold so that someone else deals with your questions ( an example a call centre). You could also just be forgotten about! An example where this happened to me was when I was looking at post secondary schools. I spent hours on the phone being moved from one section of the school to another.
Id rather leave a message with my questions and get a call back with my answers.
Greg
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